Transferring content from your app to your personal online platform will allow you to get your media in high resolution and start enjoying the different tools Nodaview has to offer.

If the transfer doesn't work, and you have already followed these steps carefully, then keep on reading!

In any case, don't delete your app, otherwise the non-transferred content will be lost!

The non-transferred content is only present on your app, not on our servers. This means that if you delete the app, you also delete its content. If this content was not stored on the servers yet, it will be lost.

1. Photo transfer - case by case

A. "HD" appears in a green circle that keeps spinning on the lower-left corner of the thumbnail.

Check all the tips of this article. If there is no change, follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

If the transfer does not resume, contact us and provide all the necessary info.


B. A blue upward arrow appears on the bottom-left of the thumbnail.

Click on the arrow (one by one if there are several), and leave the app in the foreground in order to restart the transfer.

Follow these steps:

  • Disconnect from wifi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to wifi OR 4g

  • Open the Nodalview application again

  • Press the arrow (one by one if there are several), and leave the app in the foreground to restart the transfer

Check that article and if the transfer does not resume, contact us and provide all the necessary info.


C. A white upward arrow or a white circle appears in the lower-left corner of the thumbnails.

This means that the transfer is blocked.

Check all the tips of this article. If there is no change, follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

If the transfer does not resume, contact us and provide all the necessary info.


D. The thumbnails appear on the app with a "caution" sign.

Don't worry! If a warning sign appears, check your personal online space to make sure that the photo in question is not there. It often happens that the transfer has worked well and the photo is therefore on your online space, but that this information is not shown in the app.

If the photo is not on your personal online space, then check all the tips of this article. If there is no change, follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

If the transfer does not resume, contact us and provide all the necessary info.


E. My photos seem to have been transferred (the blue arrow has disappeared), but I can't find them on my online platform.

Check that the account you use to log in with in your application is the same as the one in your online customer area.

In your application, click on the settings at the top-right of your screen > at the bottom of the settings, you will see the login email address. If you use the same address on your app and on your online platform, but this tour does not appear in your list of tours, check all the tips of this article. If there is no change, follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

If the transfer does not resume, contact us and provide all the necessary info.


2. How to contact us?

If you have followed these tips and read carefully this article but you don't see any change, contact us via the chat or by email at wecare@nodalview.com specifying:

  1. The name of the tour having transfer issues and the number of panoramas/photos in the tour

  2. The model of your phone

  3. The version of the Nodalview application (you will find the "version" in the settings of your application at the bottom)

  4. A screenshot of the tour as it appears in the app on your phone (stay on the page with all your tours - do not enter the tour)

  5. The results of your speed test

  6. Any information that might help us understand where the problem comes from

⚠️ In order to find a solution as soon as possible, it is very important for us to get the above information! So don't forget to send us all the information.

To go further:

➡️ Transfer content from the app

➡️ My content is not transferring

➡️ My panoramas are not transferring

Any questions regarding this article?

Contact us by email at wecare@nodalview.com

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