Transferring content from your app to your personal online platform will allow you to get your media in high resolution and start enjoying the different tools Nodaview has to offer.

If the transfer doesn't work, and you have already followed these steps carefully, then keep on reading!

In any case, don't delete your app, otherwise the non-transferred content will be lost!

The non-transferred content is only present on your app, not on our servers. This means that if you delete the app, you also delete its content. If this content was not stored on the servers yet, it will be lost.

1. Case by case - transfer of panoramas

A. Panorama split into 8 images with "Transfer in progress" message

Don't worry, this only means that your network is a bit slow (run a speed test to check your internet speed). Be patient, leave your application in the foreground, and go to a place with a better connection if you can.

Contact us and provide all the necessary info if the transfer does not resume.


B. "HD rendering" appears on the top-right of the panorama:

Follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn your phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

Contact us and provide all the necessary info if the transfer does not resume.


C. "HD rendering failure" appears on the top-right of the panorama

Check all the tips of this article. If no change, follow these steps:

  • Disconnect from Wi-Fi and 4G

  • Close the Nodalview application

  • Turn the phone off and on again

  • Reconnect to Wi-Fi or 4G

  • Open the Nodalview application again

  • Reset the transfer

Go to the list of Tours in your app > enter the tour encountering issues > select the media that has not been transferred > you will be given the option to restart the transfer.

Contact us and provide all the necessary info if the transfer does not resume.


D. My panoramas do not appear in my personal online space

Contact us and provide all the necessary info, there must have been a bump in the road.

2. How to contact us?

If you have followed these tips and read carefully this article but you don't see any change, contact us via the chat or by email at wecare@nodalview.com specifying:

  1. The name of the tour having transfer issues and the number of panoramas/photos in the tour

  2. The model of your phone

  3. The version of the Nodalview application (you will find the "version" in the settings of your application at the bottom)

  4. A screenshot of the tour as it appears in the app on your phone (stay on the page with all your tours - do not enter the tour)

  5. The results of your speed test

  6. Any information that might help us understand where the problem comes from

To go further:

➡️ Transfer content from the app

➡️ My content is not transferring

➡️ My photos are not transferring

Any questions regarding this article?

Contact us by email at wecare@nodalview.com

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