Do you have any questions about your parcel? Here are some answers.
How do I track my package?
When your package leaves our warehouse, you will be notified by e-mail.
This email will include a tracking link which you can click on to see the progress of your delivery.
Please note: the material is usually sent in several packages, so you may receive several tracking links.
Who do I contact if I need more information about the delivery of my package?
If your parcel was sent with Bpost, you can contact them by phone at + 32 (0)2 278/51.27.
If the country of delivery of your parcel is France, it will be taken care of by another partner at the border change:
Colissimo (for Bpost): you can contact them on +33 810/82.18.21 or on +33 969/39.91.11.
Chronopost (for DHL): you can reach them at the following number: +33 969/39.13.91.
If your parcel was sent with DHL, you can contact them by phone on +32 2 715 50 50.
Why doesn't my tracking link show any new information? Are there any delays in delivery?
It is sometimes possible that your package has not yet been scanned at the sorting center. Your parcel has left our warehouse, but the first scan of the parcel at the sorting center has not yet been performed.
Why? Sorting centers sometimes face occasional increases in the number of parcels to be processed, which causes delays in processing.
To go further:
Any questions regarding this article?
Contact us by email at email@example.com